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FAQ

Can I bring my child or small toddler on the cruise?
Yes, The Mount Washington is completely enclosed by railings and is safe for little children.

Can I bring a dog on the cruise?
We don't allow dogs unless it is a seeing eye dog or other service dog.
Under some circumstances we do allow dogs on the small ships. Please call and make arrangements in advance.

Will I receive my tickets in the mail?
Mount Washington Cruises does not mail out tickets, however we do mail, email and fax cruise confirmations. We also provide customers with a confirmation number when purchasing over the phone. All tickets are held at the Mount Washington Cruises ticket office until the day of the cruise. Simply bring your confirmation number as well as a photo ID, and you will receive your tickets when you arrive.

Are there group discounts available?
Yes, for groups of 20 or more we offer a $5 discount, please contact our sales office for more information. 603-366-5531 or 1888-843-6686.

Are children welcome on any Dinner Cruise?
Entertainment for Dinner Cruises may vary, and children's activities are limited on those nights that aren't designated for families. While children are permitted on board the ship for most Dinner Dance cruises, some themes and events may be more or less appropriate. We feel that the parent should be the best judge of what is appropriate for their child

Additionally, on some evenings, including Saturday Evenings and Lobsterfest Cruises, all tickets are the same price and there is no child rate.

Wednesday nights in July and August we offer a Family Party Cruise that is very popular and affordable for families. There is entertainment and activities for children. Many families find that this is the ideal option for their children to enjoy an evening on the lake. Children under 12 cruise free on this cruise; limit is 2 free children per family. Children 12-16 (and additional children under 12) get A $10 discount. Buffet dinner included.

Be aware that there are some events that are listed as 21 plus only, and in this case children would not be permitted for any reason.

Is smoking permitted on board?
all our vessels operated are smoke-free on most cruises. On dinner cruises we allow smoking on the outside deck at the very back of the ship. Please show concern for others and don't let your smoke drift in their direction. No smoking allowed on cruises that have an outside theme like the star-watching or fireworks cruise.

Is it possible to go on a Dinner Cruise and not have dinner?
Buffet dinner is included in the price on all evening cruises.

Is it possible to rent a private function room during a dinner dance cruise?
Yes, it depends on the size of your party and availability of the cruise. Please contact our sales office. 603-366-5531 or 1888-843-6686

Do I need to make an advance purchase or may I make a reservation only?
We do not accept reservations for evening cruises. In order to ensure that you will have tickets for a particular evening cruise, you should purchase tickets in advance. Because we can never accurately predict when or if an evening cruise will sell out, we do not encourage customers to wait until the night of the cruise to purchase tickets.

Is it possible to hold tickets with a credit card and then pay for them in cash when I arrive?
No. Ticket purchases are non-refundable, and for that reason once a payment is made we are not able to make adjustments to the payment type after the time of purchase.

What is your refund policy?
All cruises are rain or shine, and all tickets are non-refundable. Tickets may be exchanged for a cruise date of equal or lesser value with 24 hours advance notice. Tickets not used on the evening of a cruise may be used for any daytime cruise for the remainder of the season or a Sunday Jazz Champagne Brunch. Mount Washington Cruises is not responsible for passengers missing the boat due to an act of God, transportation difficulties, personal sickness or other personal emergencies.
Blackout dates may apply. Please check with the ticket office for available dates.

Are there age requirements for Dinner Dance Cruises?
All passengers under the age of 21 must be accompanied by a parent or legal guardian. There are some cruises throughout the season that are 21 plus only, and these are noted in the brochure and on our web site.

Do I need to make special arrangements for wheelchairs?
Because the Main Deck of the Mount Washington is the only deck that is wheelchair accessible, we need to know if there are wheelchairs in your party in order to make sure that you are seated on this deck.

When ordering tickets over the phone, let the ticket agent know if there is a wheelchair in your party. When ordering online, there is a field on the order form where you can provide this information.

A member of my party requires special dietary considerations. Do you make special arrangements for this?
Most Evening Cruises are buffet style, with multiple entrees and side dishes. At this time we are not able to respond to special dietary considerations, however we are confident that all members of your party will find something that they will enjoy on our buffet line.

If it is bad weather, will the cruise be cancelled?
All dinner cruises are rain or shine. We will only consider cancellation of a cruise when weather poses a potential danger to our passengers, such as with a hurricane or tornado. Lightning does not pose a danger to passengers, and the ship is perfectly safe under those conditions. Daytime cruises could be cancelled under bad weather conditions. Please call ahead if in doubt.

Will tickets still be available for purchase on the evening of the cruise?
Because we cannot accurately predict when or if a cruise with sell out, we cannot guarantee that there will be tickets available on the evening of a cruise. Customers are encouraged to purchase tickets in advance. See our refund policy above.